FREQUENTLY ASKED QUESTIONS

WHAT IS KIISTONE?

Kiistone is a game-changing Web App working to protect your payments and give you complete peace of mind.

As a tradesperson, the Kiistone Web App will give you the ability to produce quotes and invoices, determine project milestones and keep control of any changes to the project and any extras your customers may ask for during the job.

The digital invoice process within the Kiistone Web App ensures that payments are released at agreed intervals, so that you always know when you’re going to get paid for the work you do.

IS KIISTONE FREE TO USE?

The Kiistone Web App is free to register and can be accessed via https://kiistone.pro/.

Trade users are not charged on funds withdrawn from the Web App, however customer users will be charged a small transaction fee EACH TIME they fund their customer wallet on each work package via a bank wire payment.

Our Escrow provider charges a transaction fee to store and protect any funds safely in a neutral banking facility.

The fees table is detailed below:

Payments between £0.00 – £499.99 = £10.00 Transaction Fee (incl. VAT)

Payments between £500.00 – £999.99 = £20.00 Transaction Fee (incl. VAT)

Payments between £1,000.00 – £2,499.99 = £30.00 Transaction Fee (incl. VAT)

Payments between £2,500.00 – £4,999.99 = £50.00 Transaction Fee (incl. VAT)

Payments between £5,000.0 – £7,499.99 = £75.00 Transaction Fee (incl. VAT)

Payments between £,7500.00 – £9,999.99 = £85.00 Transaction Fee (incl. VAT)

Payments between £10,000.00 – £14,999.99 = £100.00 Transaction Fee (incl. VAT)

Payments between £15,000.00 – £19,999.99 = £150.00 Transaction Fee (incl. VAT)

Payments between £20,000.00 – £29,999.99 = £200.00 Transaction Fee (incl. VAT)

Payments between £30,000.00 – £49,999.99 = £300.00 Transaction Fee (incl. VAT)

Payments between £50,000.00 – £74,999.99 = £500.00 Transaction Fee (incl. VAT)

Payments between £75,000.00 – £99,999.99 = £750.00 Transaction Fee (incl. VAT)

Payments between £100,000.00 – £124,999.99 = £1,000.00 Transaction Fee (incl. VAT)

Payments between £125,000.00 – £149,999.99 = £1,250.00 Transaction Fee (incl. VAT)

Payments between £150,000.00 – £174,999.99 = £1,500.00 Transaction Fee (incl. VAT)

Payments between £175,000.00 – £199,999.99 = £1,750.00 Transaction Fee (incl. VAT)

Payments between £200,000.00 – £224,999.99 = £2,000.00 Transaction Fee (incl. VAT)

Payments between £225,000.00 – £249,999.99 = £2,250.00 Transaction Fee (incl. VAT)

Contact Us for payments above £250,000.00

Please Note: All transaction fees are non refundable.

DO I NEED TO BE A TECH WHIZZ TO USE THE WEB APP?

No, you do not need to be a tech whizz to work the Web App.

Kiistone has been designed to be as easy as possible to use, but if you need any help at all then you can contact our Help Desk at helpdesk@kiistone.co.uk.

WHERE CAN I FIND THE USER GUIDES?

As the Trade and Customer accounts are both quite different, a separate User Guide has been created for each account type within our Web App.

To access the Trade User Guide, please CLICK HERE.

To access the Customer User Guide, please CLICK HERE.

I AM BUSY WITH CUSTOMER WORK, IS THERE ANY SUPPORT TO HELP ME GET SET UP?

Yes. Our Kiistone Control support team can help you set up on our Web App and hand-hold you through the registration process for a small one off fee of £30 + VAT.

Please email us at helpdesk@kiistone.co.uk and one of the team will be happy to help you get up and running quickly.

MY CUSTOMERS HAVE NOT HEARD ABOUT KIISTONE. WHAT DO THEY NEED TO DO?

If you want to use the secure payment (Escrow) function in Kiistone then your customer will need to register to use the Kiistone Web App.

The Kiistone Web App can be accessed via https://kiistone.pro/.

WHAT PAYMENT METHODS DO YOU ACCEPT?

When placing Escrow payments into the Kiistone Web App, users must do so via a secure bank wire transfer. This is to ensure the highest levels of security to further protect your money.

HOW DO I ACCESS THE WEB APP ON MY PHONE OR TABLET?

The Kiistone Web App can be accessed on all devices via https://kiistone.pro/.

TOP TIPS TO REASSURE YOUR CUSTOMER THAT USING KIISTONE WILL BENEFIT YOU BOTH

The key thing is to explain to your customer that you are a Kiistone member and that to protect you and them they can use the Online Portal to help manage their project.

Explain to your customer the benefits you are bringing to them by being a KIistone member.

These are the key elements you need to talk to your customer about:

They will be able to track the progress of their job through the Web App.

Their payments will be fully protected by using the safe deposit box with the legally binding agreement called Escrow. You the tradesperson cannot access their monies without their direct instruction to the Escrow provider.

Customers can make payments into their safe deposit box and the system will automatically transfer monies to you when that element of the job is complete or the job is finished with their registered approval.

The customer is charged a small % fee on top of your quoted price to use the system and have their payments protected.

Any additions or alterations to the normal schedule of works can be documented immediately and the work package value is automatically altered so both you and your customer know exactly where you stand.

Any issues with part of the job can be logged with the flagging option which will notify you immediately by email and the customer will be notified when you have received it. Peace of mind for you both that issues are being acknowledged and dealt with as soon as possible.

Not having to worry about money means that you can both focus on building a good working relationship and getting the job well done.

WHERE IS A CLIENT'S MONEY SAFELY HELD?

Any monies deposited into the Web App are stored neutrally by one of Europe’s largest Escrow banking providers, insured and endorsed by the FCA in the UK in conjunction with Barclays Bank.

CAN A CLIENT REMOVE THEIR MONEY WITHOUT MY CONSENT?

No. No money can be moved and no changes can be made to a project within the Kiistone Web App without mutual consent from both parties, thus protecting you both equally.

CAN I PERSONALISE MY QUOTES AND INVOICES?

Yes, you will be able to personalise your Kiistone dashboard and add your logos and company information to all the quotes and invoices you send from Kiistone.

HOW DO I GET PAID?

The Kiistone Web App uses a secure and legally binding agreement called Escrow. We work with one of Europe’s largest Escrow providers to protect our user’s funds.

Once you are set up on the Web App, and have full KYC validation, any payments made to you will be available for you to withdraw to your registered bank account.

CAN I SYNC MY GOOGLE OR OUTLOOK DIARY WITH KIISTONE?

Not yet, however we are continuously working to make Kiistone even better and the diary integration function will be introduced within the next few months.

WILL MY INVOICES LINK UP TO MY ACCOUNTS PACKAGE?

No, not yet. However, an update is due before the end of the year which will allow you to do this. Alternatively, for a small monthly fee starting at just £10 (+ VAT) our Kiistone Control support team can enter all this information for you, saving you time and effort.

WHY DO MY CUSTOMERS HAVE TO MAKE MULTIPLE PAYMENTS TO FUND THEIR WALLETS?

This ensures that both parties are happy with each stage of the job and that each work package/project milestone is paid for before moving on to the next one. This enables you to keep the cash flowing and reduces the likelihood of having to walk away from monies due.

Wallets are individually protected and a separate e-wallet is created for each individual project work package/milestone, allowing each work package to be treated independently and any issues to be dealt with in an immediate fashion.

WHAT HAPPENS IN THE EVENT OF A DISPUTE? WHERE IS MY PROTECTION?

Please Click Here to download our Dispute Resolution Process guide.

If you choose to use a legal mediation service or County Courts, your money will be safely protected in Escrow whilst a judgement is made.